Shipping policy
SHIPPING POLICY
We handcraft and curate every item in our shop with love and intention. Please allow 3–5 business days for order processing before your item ships.
Domestic Shipping (U.S.)
- Standard Shipping: 5–7 business days
- Expedited Shipping: 2–3 business days
- Free standard shipping on orders over $[amount]
Processing times may vary during peak seasons. You'll receive a shipping confirmation email with tracking information once your order is on its way.
RETURN & EXCHANGE POLICY
Returns
- Returns accepted within 14 days of delivery
- Items must be unused and in original condition
- Custom or personalized items are final sale
Exchanges
- Exchanges accepted within 14 days of delivery for items of equal value
- Contact us before sending anything back
Damaged or Incorrect Items
- Contact us within 48 hours of delivery with a photo — we'll make it right
How to Start a Return
- Email stitchesnstories@outlook.com with your order number and reason
- We'll respond within 1–2 business days with instructions
- Ship back via trackable method (return shipping is customer's responsibility unless item is damaged/incorrect)
- Refunds processed within 5–7 business days to your original payment method
Contact Us Stitches and Stories 📧 stitchesnstories@outlook.com Unit 92. Pioche Nevada 89043-0092