Privacy N Shipping Policies

SHIPPING POLICY

We handcraft and curate every item in our shop with love and intention. Please allow 3–5 business days for order processing before your item ships.

Domestic Shipping (U.S.)

  • Standard Shipping: 5–7 business days
  • Expedited Shipping: 2–3 business days
  • Free standard shipping on orders over $[amount]

Processing times may vary during peak seasons. You'll receive a shipping confirmation email with tracking information once your order is on its way.

RETURN & EXCHANGE POLICY

Returns

  • Returns accepted within 14 days of delivery
  • Items must be unused and in original condition
  • Custom or personalized items are final sale

Exchanges

  • Exchanges accepted within 14 days of delivery for items of equal value
  • Contact us before sending anything back

Damaged or Incorrect Items

  • Contact us within 48 hours of delivery with a photo — we'll make it right

How to Start a Return

  1. Email stitchesnstories@outlook.com with your order number and reason
  2. We'll respond within 1–2 business days with instructions
  3. Ship back via trackable method (return shipping is customer's responsibility unless item is damaged/incorrect)
  4. Refunds processed within 5–7 business days to your original payment method

PRIVACY POLICY

Stitches and Stories ("we," "us," or "our") is committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights.

Information We Collect

  • Contact information: name, email address, phone number, shipping/billing address
  • Order information: products purchased, payment confirmation (we do not store full card numbers)
  • Device/browsing data: IP address, browser type, pages visited (via cookies and analytics tools)
  • Communications: any messages you send us directly

How We Use Your Information

  • To process and fulfill your orders
  • To send order confirmations and shipping updates (transactional emails)
  • To send marketing emails and promotions — only with your explicit consent
  • To improve our website and customer experience
  • To comply with legal obligations

Email Communications & Your Consent We take email seriously. Here's our commitment:

  • You will only receive marketing emails if you opted in at checkout or via our signup form
  • Every marketing email includes a clear, one-click unsubscribe link
  • We honor all unsubscribe requests within 10 business days
  • We do not sell, rent, or share your email address with third parties for marketing purposes
  • Our emails identify Stitches and Stories as the sender with our valid physical mailing address: [Your Mailing Address]

This complies with the U.S. CAN-SPAM Act, CASL (Canada), and GDPR (EU/UK) requirements.

Cookies We use cookies to enhance your browsing experience and analyze site traffic. You may disable cookies in your browser settings, though some site features may not function properly.

Third-Party Services We use trusted third-party services to operate our store, including:

  • Shopify (e-commerce platform) — Shopify Privacy Policy
  • Email marketing platform (e.g., Klaviyo/Omnisend) — used to send communications you've consented to
  • Google Analytics — anonymous traffic analysis

These services have their own privacy policies and we encourage you to review them.

Data Retention We retain your personal data only as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.

Your Rights Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Opt out of marketing communications at any time
  • Lodge a complaint with your local data protection authority (EU/UK residents)

To exercise any of these rights, contact us at stitchesnstories@outlook.com

Children's Privacy Our store is not directed to children under 13. We do not knowingly collect personal information from minors.

Policy Updates We may update this policy periodically. Changes will be posted on this page with an updated date. Continued use of our site constitutes acceptance of the updated policy.

Contact Us Stitches and Stories stitchesnstories@outlook.com  Po. Box 92 Pioche Nevada 89043